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Quality
When a project is finished, we do constantly look of our end results. At RB maintenance we are constantly reminded of the importance of finishing all projects properly. The internal software we operate, allows us to monitor all maintenance tasks in real time. This ensures that our engineers are fully supported in everything they do. Full reports with photos can be issued on all jobs showing the progress of each job. we believe firmly that our engineers are always experts in some and not all trades. RB Maintenance recognise this and that the correct engineer is is placed on the job that requires these skills. If an engineer is qualified on particular skill, that certain engineer will be scheduled at doing this certain project. As a results, the project will be quicker & the engineers will enjoy what the end results are.
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Experience
The operations of the business is currently run by individuals with over 60 years of experience in the property industry. RB Maintenance is bale to provide a top level of maintenance services due to being run by people who understand what is required in any aspect of certain projects. Best advise is always given to our clients and all of our engineers are trained to communicate well with each other as the head office is to ensure that each advise is correct. RB Maintenance team has been maintaining properties for a number of years. During that time, we have gained valuable experience in dealing with a number of familiar issues.
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Guarantee
All projects carried out by RB Maintenance is guaranteed for twelve months. Extended warranties are offered on large projects and may be subject to additional fees if insurance backed. Electrical & plumbing services carry extended warranties depending on the type of work done. Boiler installs will range from 5-10 years.
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Reliability
Reliable & Honesty is at the heart of RB Maintenance culture. RB use software & tracking of vehicles to ensure that all engineers are monitored. This process ensures that the project booked is satisfied and that we arrive on time. Communication is encouraged to make sure this is always top priority. Where a tenant is waiting. they will always know when we are due to arrive. As much as turning up on time is values, when we are to finish project is equally important. Time scales for all projects are given & we will always finish on time where possible. In the event that unknown works are discovered all parties will be communicated with immediately.